Soft Skills List – Self Management Skills

Soft Skills List – Self Management Skills

Self-Management Skills address how you perceive yourself and others, manage your emotions, and react to adverse situations.   Only when you build an inner excellence can you have a strong mental and emotional foundation to succeed in your career.

1. Growth mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better.  Focusing your attention on improving yourself instead of changing others or blaming anyone.
2. Self-awareness – Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you.  Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.
3. Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.
4. Self-confidence - Believing in yourself and your ability to accomplish anything.  Knowing that all you need is within you now.  “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda
5. Stress management- Being able to stay healthy, calm, and balanced in any challenging situations.  Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.
6. Resilience – Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.
7. Skills to forgive and forget- Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.”  Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.
8. Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.
9. Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.
10. Perceptiveness – Giving attention and understanding to the unspoken cues and underlying nuance of other people’s communication and actions.  Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions.   If you misinterpret other’s intention, you can easily encounter difficulties dealing with people and not even know why.     to more about the international soft skills certificate visit us on : www.ibta-arabia.com 

If You Don't Tell Your Story, Someone Else Will

If You Don't Tell Your Story, Someone Else Will

I recall sitting in a Silicon Valley conference room a few years ago with a CEO who had invented a technology that powers our most beloved mobile devices. At the time his company’s stock was trading in the teens and financial analysts as well as popular television pundits were urging him to sell the company to a larger competitor. One company had offered to buy the stock in the mid twenties. The CEO refused and bore the brunt of the criticism.

“They don’t understand our story,” the CEO told me. “And we haven’t done a good job of telling it. We need to own our story because others are getting it wrong.”

The outside “experts” sure did get it wrong. The company’s technology is now embedded in many of the world’s most popular mobile devices. Its stock soared to more than $100 a share recently before pulling back slightly to about $90. My experience as the CEO’s executive communication coach taught me a very valuable lesson:

If you don’t tell your story, someone else will.

In today’s noisy communication environment, people largely see black and white. A headline on Twitter gets shared millions of times even though the picture it paints might be grossly exaggerated or factually incorrect.

For example, I recently returned from meetings with oil and gas industry leaders in Houston. They argue that a “balanced portfolio,” including renewables, will be required to meet the world’s energy needs. The scope of the problem we face in bringing safe, reliable, and affordable energy to the world is enormously complicated, far too complex to easily fit in 140 characters. Although complexity gives critics an opportunity to craft a narrative that fits their agenda, energy executives acknowledge that they should have done a much better job of sharing their story.

In the last decade I’ve had hundreds of private meetings with leaders in industries such as agribusiness, health care, energy, and government. By the time I talk to these leaders about structuring their messages, some of their critics have already taken to social media with a narrative painting the company, organization or industry as the bad guy. Once a company has been cast as a villain it is very, very difficult to change popular opinion. It’s not impossible. A strong, truthful, and authentic story will connect with the public, but it’s a long and painful road to correct myths, distortions, and outright fabrications.

Companies, brands, and industries need to control their stories, as do individual business professionals. I recently spent time with venture capitalist and entrepreneur Tony Conrad. Conrad is the founder and CEO of About.me, a social media platform that gives users the ability to create personalized profile pages. Conrad says he started About.me to offer people a more elegant way of showing the world the story they want to tell about themselves. Recently About.me launched “Backstory,” a tool that allows users to share professional and educational history along with a feature to turn it on and off when needed.

Conrad says that everyone needs to own their digital story. For example, recruiters will form a profile about you from your random posts on Twitter, Facebook, and LinkedIn. To them, that’s your story; it’s who you are.

“I’m not the sum of my tweets,” says Conrad. “It’s a piece of who I am, but it’s not the whole story. I’m also not solely defined by my experience or accomplishments [on a traditional resume.] It’s a piece of my story, but it doesn’t define me. It doesn’t tell you that I surf, I’m a father, and I have all kinds of other interests.”

Some people avoid social media platforms because they don’t want a public profile. “Who’s kidding who?” argues Conrad. “You’ve already got a public profile. It’s called Google.”

Whether you’re an individual or the leader of a company, you must tell a brand story that accurately paints your role in the world and you must share that story frequently and consistently. We live in a fragmented world where much of your story is in bits and pieces in the digital universe. 

As this we share our story CBP your guide to success the first certification in Arabic delivered by Pro-metric Prime  to know more please Email us.

This article copied to you  from Forbes website. 

Carmine Gallo is the communication coach for the world’s most admired brands, a popular keynote speaker, and author of several bestselling books including the Wall Street Journal hits The Presentation Secrets of Steve Jobs, The Apple Experience, and his latest Talk Like TED: The 9 Public Speaking Secrets Of The World’s Top Min

استمتع بالبيع ... لتكون ناجحا!

استمتع بالبيع ... لتكون ناجحا!

تذكر دائما أن جوهر عملية البيع هو تلبية حاجات العملاء. والمحترفون الناجحون في مجال المبيعات يستمتعون برسم البسمة على وجوه العملاء وتخطي توقعاتهم. فقد نضع أهدافاً وهوامش للبيع، إلا أنّ المحترفين الناجحين في مجال المبيعات يركزون على تلبية حاجات العميل لا على تحقيق أهداف تجارية فقط. ركز على خدمة عملائك وتلبية حاجاتهم، وستحقق طبعا أهداف البيع وهوامشه التي وضعتها.

ينطلق هذا النجاح من استمتاعك بعملك و شغفك به. وإذا تحقق ذلك، ستُظهر طبعا الموقف المناسب تجاه العميل. فكّر في الأمر: عندما تقوم بعمل تفضّله على جميع الأعمال الأخرى، ألا تشعر بأنّك تبتسم بشكل طبيعي، وتضحك ويكون تفاعلك هو التفاعل المناسب؟ وعلى هذا الحال تماماً، عندما تبدأ بالاستمتاع بعملية البيع وترى أنّها فرصة لإسعاد العملاء ستتفاعل مع المواقف بالشكل الأمثل  وبهذا تكون محترفاً ناجحاً في مجال المبيعات.

وأيضاً، يجدر بك تنمية ثلاث مزايا حتى تنجح في مجال المبيعات:

·         كن إيجابياً

حافظ على موقف إيجابي تجاه عملية البيع: لا تدع تجربة واحدة تحملك على تنمية وجهة نظر سلبية. تذكر أنك تخسر عشرة عملاء قبل أن تربح عملية بيع واحدة لذا، أبق إيجابيا.

·         كن مثابراً

لا تستسلم أبداً في عمليات البيع؛ أحياناً قد تحتاج الى البحث عن عشرين صدَفة قبل أن تجد لؤلؤة. فالمثابرة وصفة النجاح في مجال المبيعات.

·         كن مقنعا بطبيعتك

الجأ الى شخصّيتك وهيبتك الطبيعية للتأثير على المشتري في عملية اتخاذ القرار. ولكن تذكّر أنّ الناس لا يحبّون أنّ تتلاعب بهم، لذا، من المهمّ أن تكون مقنعا بطبيعتك.

من كتاب المبيعات الخاص ببرنامج محترف الأعمال المعتمد CBP  لمعرفة المزيد

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