How to develop positive attitude

How to develop positive attitude

Attitude is one of the main elements in becoming a successful sales professional. Someone may be successful at sales for a short period of time and then eventually lose interest in selling. This person may know his or her product and customer and use the right sales strategies, but not have the correct attitude towards sales. This almost always results in dissatisfied customers and lost sales opportunities.

 Enjoy selling

Remember the heart of sales is meeting people’s needs. Successful sales professionals enjoy making customers smile and exceeding customer’s expectations. We may have sales target and quotas, but successful sales professional are customer-focused not target-focused. Focus on serving your customers and meeting their needs and you will naturally achieve your sales targets and quotas.

It all beings with you enjoying what you do, and if this is in place, you will naturally demonstrate the right attitude towards selling. Think about it; when you are doing your most favorite thing, don’t you naturally smile, laugh and have the right attitude? In the same way, as you begin to enjoy selling and see it as an opportunity to make customers happy, you will develop the attitude needed to be a successful sales professional.

Additionally, there are three P’s that you should develop to be successful in sales:

·         Be positive: keep a positive attitude towards selling; never let one bad experience cause you to develop a negative mindset. Remember you may lose ten (10) customers before you gain a sale. So stay positive.

·         Be persistent: never give up in selling; sometimes you may have to open twenty (20) oysters before you find a pearl. Persistence is a key ingredient of every successful sales person.

·         Be naturally persuasive: use your personality and natural charisma to influence the buyer in the decision making process. People do not like be manipulated, so it is important that you be naturally persuasive.

More topics you can find in Sales as part of the CBP – certified business professional program.

Soft Skills List – Self Management Skills

Soft Skills List – Self Management Skills

Self-Management Skills address how you perceive yourself and others, manage your emotions, and react to adverse situations.   Only when you build an inner excellence can you have a strong mental and emotional foundation to succeed in your career.

1. Growth mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better.  Focusing your attention on improving yourself instead of changing others or blaming anyone.
2. Self-awareness – Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you.  Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.
3. Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.
4. Self-confidence - Believing in yourself and your ability to accomplish anything.  Knowing that all you need is within you now.  “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda
5. Stress management- Being able to stay healthy, calm, and balanced in any challenging situations.  Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.
6. Resilience – Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.
7. Skills to forgive and forget- Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.”  Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.
8. Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.
9. Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.
10. Perceptiveness – Giving attention and understanding to the unspoken cues and underlying nuance of other people’s communication and actions.  Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions.   If you misinterpret other’s intention, you can easily encounter difficulties dealing with people and not even know why.     to more about the international soft skills certificate visit us on : www.ibta-arabia.com